the power to lead
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message to shareholders

MESSAGE TO OUR
SHAREHOLDER

Pierre Richard, Chair, and Rosemarie T. Leclair, President and CEO, summarize the year’s performance.

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financial highlights

FINANCIAL
HIGHLIGHTS

An at-a-glance summary of the company’s financial results in 2009.

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report on operatation

REPORT ON OPERATIONS

Financial Strength, Customer Value, Organizational Effectiveness, Corporate Citizenship.

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MANAGEMENT'S DISCUSSION & ANALYSIS

MANAGEMENT'S DISCUSSION

Management’s narrative review of the company’s operational performance and financial position.

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